MANAJEMEN LAYANAN
- 4.5/5.0
- 12k Enrolled
- All levels
- Start 25 April 2024
Course description
What you’ll learn
- ISH3L3 Manajemen Layanan
- 01 Introduction to ITSM
- 02 Service Strategy
- 03 Service Design
- 04 Service Transition
- 05 Service Operation
- 06 Continual Service Improvement
- 07 Comparison ITILv3 with ISO 20000
- 08 Service Strategy Case Studies and Examples
- 09 Service Design Case Studies and Examples
- 10 Service Transition Case Studies and Examples
- 11 Service Operation Case Studies and Examples
- 12 Continual Service Improvement Case Studies and Examples
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- Lectures 30
- Duration 4h 50m
- Skills Beginner
- Deadline 22 October 2024
- Certificate Yes
- 4.5/5.0