Tourism & Hospitality Organizations Credit: 3 Master Program Trisakti Institute of Tourism Dr. Ir. DONI MUHARDIANSYAH doni.muhardiansyah@gmail.com / +62.812.8200.4111 Welcome to the course on Management Organization for Hospitality and Tourism Within about 14 weeks of the semester, we will be exploring and discussing about Management Organization for Hospitality and Tourism. The research and literature on the topic as well as media, materials, and or software to promote Management Organization for Hospitality and Tourism. The course coverages is best depicted as follows: By the time you complete this course, it is expected that you will be able to: develop an understanding of the managerial and organizational effects of organization management. managing in a global environment and social responsibility and managerial ethics. become acquainted with organization management through an analysis of actual management practices (Planning, Organizing, Leading, Controlling) managing change and innovation and decision making. develop an understanding of strategic management. develop an understanding of foundation of organization and contemporary organization design. During the course, we urge each of you to: read the materials provided as well as surf the net for more resources follow the schedule diligently participate in the face-to-face meetings participate in online discussion forum do the given assignment and submit it at the given time work collaboratively in group as well as work on individual basis Enjoy....!!! Assignment : 1. Describe some early management examples 2. Explain the various theories in the classical approach 3. Describe the development and uses of the behavioral approach 4. Describe the quantitative approach 5. Explain the various theories in the contemporary approach 6. Search for the article of political/legal, economic, or cultural environments to global business. Based on the article, analyze in the point of view of global perspective? 7. What's are the essential issues in managing diversity? 8. Why managing diversity is so important? 9. Explain the different types of diversity found in workplaces. 10. The challenges managers face in managing diversity 11. The implementation of social responsibility and ethics in tourism industry! 12. How to stimulate innovation...? 13. The best innovation that is implemented by tourism industry. 14. Choose a case in tourism industry that can describe the eight steps in the decision making process. 15. Many companies have a goal of becoming more environmentally sustainable. One of the most important steps they can take is controlling paper waste. Discuss how to create a program. 16. Describe the example of design organization in hospitality industry. 17. Describe the contemporary organization design in tourism industry. Evaluation : No. Item Percentage 1. Assignment 20 % a. Individual b. Group 2. Mid-Test 30 % 3. Final-Test 50 % Topics: 1A. Foundation of Management and Organization. 1B. Management History. 2. Global Management. 3. The Diverse Workforce. 4. Social Responsibility and Ethics. 5. Change and Innovation. 6. Decision Making. 7A. Foundation of Planning. 7B. Planning Tools and Technique. 8A. Foundation of Organization Design. 8B. Contemporary Organization Design. References : Daft, Richard L.2006. Understanding The Theory and Design of Organizations. South-Western.,USA. Hatch, Mary Jo. 2007. Organization Theory, Modern, Symbolic, and Postmodern Perspectives. Oxford, U.K. Robbins, Stephen P and Mary Coulter. 2014. Management: Twelfth Edition. Pearson Education Limited, England.

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PART ONE - A. Foundation of Management and Organization Why are managers important? Organizations need their managerial skills and abilities in this uncertain, complex, and chaotic times. More over managerial skills and abilities are critical in getting things done. The quality of the employee/ supervisor relationship is the most important variable in productivity and loyalty. We understand that manager is someone who coordinates and oversees the work of other people so that organizational goal can be accomplished. Managers can be classifying into three levels: 1) First line manager; 2) Middle manager; and 3) Top manager. Manager works in an organization. What do managers do? Managers make sure work done effectively and efficiently. Managers role are Planning, Organizing, Leading, and Controlling. For completing the information about Foundation of Management and Organization, please read The Power Point in Chapter 1A-Foundation of Management and Organization. By studying Foundation of Management and Organization, it is expected that you will be able to: explain why managers are important to organization. tell who managers are and where there work. describe the functions, roles, and skills of managers. ==================== PART ONE B - Management History Historical Background of Management Historical background of Management was started by ancient management (which are represented by Egipt, China, and Venetian, Adam Smith The Wealth of nation in 1776, and Industrial Revolution. In this chapter, we will also discuss Major Approaches to Management. If we talk about organization, we have to understand Scientific Management that was created by Fredrick Winslow Taylor, General Administrative Theory of Henry Fayol and Max Weber, The Quantitative Approach, Organizational Behavior (was advocated by Robert Owen, Hugo Munstenberg, Mary Parker Follett, and Chester Barnard), The Hawthorne Studies, The Contingency Approaches. For completing the information about Management History, please read The Power Point in Chapter 1B-Management History. By studying Foundation of Management History, it is expected that you will be able to: describe some early management examples. explain the various theories in the classical approach. discuss the development and uses of the behavioral approach. describe the quantitative approach. explain the various theories in the contemporary approach. ==================== Note: Each student group working on each of these topics, kindly use the given materials, explore for more resources, enhance the materials with new resources of your own, then prepare a 2-page summary of the topic, also develop a creative presentation on the given topic(s) using drama, games, flash cards, etc. The presentation must not exceed 40 minutes, including questions and answers, and it will be done outdoor. DO NOT PREPARE POWERPOINT PRESENTATION!

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A global management perspective includes ethnocentric, polycentric, and geocentric attitudes toward global business. There are also a regional trading alliances such as European Union (EU). Its members are 27 European nations created as a unified economic and trade entity, and so does trade entity. There are also ASEAN, NAFTA WTO, IMF, World Bank Group, OECD, MNC, etc. By studying Global Management, it is expected that you will be able to: 1. contrast ethnocentric, polycentric, and geocentric attitudes toward global business. 2. discuss the importance of regional trading alliances and global trade mechanism. 3. describe the structures and techniques organizations use as they go international. 4. explain the relevance the political/ legal, economic, and cultural environments to global business.

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3. The Diverse Workforce There are various workforce in an organization. That's why it is very important to know how to manage the various of employees. The diversity of workforces depend on geographic. The people in United States will be different to the people in Europe. Managing different culture is challenging. Mentoring, Diversity Skills Training, and Employee Resource Group are the way to manage the diversity. By studying The Diverse Workforce, it is expected that you will be able to: 1. define workplace diversity and explain why managing is so important. 2. describe the changing workplaces in the united states and around the world. 3. explain the different types of diversity found in workplaces. 4. discuss the challenges manager face in managing diversity. 5. describe various workplace diversity management. 6. describe various workplace initiative. For better understanding of The Diverse Workforce, please read The Power Point Chapter 3. The Diverse Workforce.

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Social Responsibility - a business's intention, beyond its legal and economic obligations, to do the right things and act in ways that are good for society. Management's social responsibility goes beyond making profits to include protecting and improving society's welfare. Organization is able to go green by: 1. Legal (or Light Green) Approach - firms simply do what is legally required by obeying laws, rules, and regulations willingly and without legal challenge. 2. Market Approach - firms respond to the preferences of their customers for environmentally friendly products. 3. Stakeholder Approach - firms work to meet the environmental demands of multiple stakeholders--employees, suppliers, and the community. 4. Activist Approach - firms look for ways to respect and preserve the environment and be actively socially responsible. All managers must have ethical behaviour. By learning Social Responsibilities and Ethics, we will be able to: 1. discuss what it means to be socially responsible and what factors influence that decision 2. explain green management and how organizations can go green. 3. discuss the factors that lead to ethical and unethical behavior 4. describe management's role in encouraging ethical behavior 5. discuss current social responsibility and ethics issues For further information about Social Responsibility and Ethics. Please read Power Points Chapter 4. Social Responsibility and ethics.

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The Change Process are: 1. The Calm Waters Metaphor. The most famous theory is described by Lewin. He said that the change is a process as a break in the organization's equilibrium state. It includes a. Unfreezing the status quo; b. Changing to a new state; c. Refreezing to make the change permanent. 2. White-Water Rapids Metaphor. The lack of environmental stability and predictability requires that managers and organizations continually adapt (manage change actively) to survive. Organizational Change and Change Agents: 1. Organizational Change. 2. Change Agents. Types of Change Agents: 1. Managers: internal entrepreneurs. 2. Nonmanagers: change specialists. 3. Outside consultants: change implementation experts. Organizational developments are:: 1. Organizational Development (OD); 2. Global OD. Stimulating motivation includes: 1. Creativity; 2. Innovation; 3. Idea Champions.. By learning Change and Innovation, we will be able to: 1. Compare and contrast views on the change process. 2. Classify types of organizational change. 3. Explain how to manage resistance to change. 4. Discuss contemporary issues in managing change. 5. Describe techniques for stimulating innovation. Please read The Power Points of Change Innovation...!

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Decision making process includes: 1. identifying a problem and decision criteria and allocating weights to the criteria. 2. developing, analyzing, and selecting an alternative that can resolve the problem. 3. Implementing the selected alternative. 4. evaluating the decision's effectiveness. Decision is making a choice from two or more alternatives; while problem is an obstacle that makes it difficult to achieve a desired goal or purpose. After learning Decision Making, we will be able to: 1. describe the eight steps in the decision making process 2. explain the four ways managers make decisions. 3. classify decisions and decision-making conditions. 4. classify decisions and decision-making conditions 5. identify effective decision-making techniques. For further understanding, you can read The Power Points Chapter 6. Decision Making.

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Planning - a primary managerial activity that involves: 1. defining the organization's goals. 2. establishing an overall strategy for achieving those goals. 3. developing plans for organizational work activities. Purposes of Planning will: 1. provide direction. 2. reduce uncertainty. 3. minimizes waste and redundancy. 4. sets the standards for controlling. Elements of Planning are goal and plan. Implementation of goal and plan are shown on Management By Objectives (MBO). Key elements of MBO are: 1. goal specificity. 2. participative decision making. 3. an explicit performance/evaluation period feedback Approaching of Planning are: 1. establishing a formal planning department. 2. creating a group of planning specialists that help managers write organizational plans. 3. maximizing management role. After learning Foundation of Planning, we will be able to: 1. define the nature and purpose of planning. 2. classify the types of goals organizations might have and the plans they use. 3. compare and contrast approaches to goal-setting and planning. 4. discuss contemporary issues in planning. Alright....Let's read The Point Points of Foundation Planning.....Check it Out.... ==================== Chapter 7B. Planning Tools and Techniques Planning tools and techniques can be done by assessing the Environment. Assessing the environment will include: 1. environmental scanning. 2. competitor intelligence. The example of planning techniques is Forecasting Techniques. It covers: 1. forecasts. 2. quantitative forecasting. 3. qualitative forecasting. There is also Benchmarking Planning techniques and allocating Resources. The resources that are used are: 1. resources. 2. budgeting. Another technique is Project Planning. This technique are using project, Project management, and scenario. After having the course of Planning Tools and Techniques, we will be able to: 1. asses the environment. 2. use forecasting technique and benchmarking. 3. understand how to allocate resources. 4. discuss project planning. Please read The Power Points of Chapter 7B. Planning Tools and Techniques...Enjoy it...

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Designing Organizational Structure include: 1) Organizing;2) Organizational Structure; 3)Organizational Design Organizational Design is a process involving decisions. It's about six key elements: 1. Work specialization. 2. departmentalization. 3. chain of command. 4. span of control. 5. centralization and decentralization. 6. formalization Organizational Structure: 1. Work Specialization 2. Functional. 3. Product. 4. geographical. 5. process. 6. customer. 7. Chain of Command. 8. Authority. 9. responsibility. 10.Unity of Command Traditional Organizational Designs:simple, functional, and divisional. After having the course of Planning Tools and Techniques, we will be able to: 1. describe six key elements in organizational design. 2. contrast mechanistic and organic structures. 3. discuss the contingency factors that favor either the mechanistic model or the organic model of organizational design. 4. describe traditional organizational designing. 4. discuss contemporary issues in planning. Alright....Let's read The Point Points of Foundations of Organizational Design....Check it Out.... ================ Chapter 8b: Contemporary Organizational Design Contemporary Organizational Designs are many such as Team Structure,Matrix Structure, Project Structure, Boundaryless Organization, Boundaryless Organization, Project Structure, Boundaryless Organization, Virtual Organization, Network Organization, and Learning Organization. After having the course, we will be able to: 1. describe contemporary organizational designs. 2. discuss how organizations organize for collaboration. 3. explain flexible work arrangements used by organizations. 4. discuss organizing issues associated with a contingent workforce. 5. describe today's organizational design challenges. The detail information is shown in The Power Points Chapter 8A.Contemporary Organizational Designs. Learn it.....

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